<h2>What's New</h2> <ul> <li><strong>Macros</strong> — Chain multiple actions into a single click. Assign an agent, add labels, resolve, archive, or set pending — all in one go. Run macros on any conversation from the inbox toolbar, right next to Generate AI.</li> <li><strong>Macros Builder</strong> — Drag-and-drop builder in Settings to create and reorder action sequences. Macros are shared across all agents on your team.</li> <li><strong>Create Email Conversations</strong> — Start new email threads directly from the inbox without leaving the app. Hit the compose button, pick a contact, and send. Works on mobile too.</li> <li><strong>Bulk Create Conversations</strong> — Create multiple email conversations at once. Select contacts and start threads in batch — great for outbound campaigns or follow-ups.</li> </ul> <h2>What This Means for Your Team</h2> <ul> <li>Repetitive multi-step ticket handling becomes a single click — assign, label, and resolve in one macro.</li> <li>Outbound email is now possible without switching tools — start conversations right from the inbox.</li> <li>Bulk create saves time when reaching out to multiple customers at once.</li> </ul> <p><em>— The Rabbit Chief 🐰</em></p>