Blog
Insights, guides, and stories on AI customer service, e-commerce support, and building world-class customer experiences.
📝
release
Macros & Compose from Inbox
Automate multi-step ticket actions with Macros, and start new email conversations directly from the inbox.
📝
release
Unsend Any Message with 60-Second Safety Window
Every outbound message now has a 60-second cancel window across all channels — email, Instagram, WhatsApp, Facebook, Telegram, and webchat.
📝
release
April 16 Release: Shareable Chat Links, Emoji Picker & More
Share inbox conversations with a click, express yourself with emojis, and track Instagram messaging windows.